It provides traders with jargon free, step by step guidance to the Consumer Rights Act 2015 which provides a single set of rights for consumers when they buy goods, digital content or services and clarifies the current legal framework.
The learning outcomes for this module are as follows:
- A consumer's rights when they buy goods, digital content or services from you
- The remedies available to your consumers when the goods, digital content or services you have supplied do not conform with the contract
- The time limits for consumers making claims against you and the limits on you restricting your liability to customers
The course looks at the law and how it affects contracts entered into from 1st October 2015 and identifies where the changes have occurred.
It provides a simple guide to important legal words used in the Act and looks at the law through the eyes of a range of typical businesses.
It uses scenarios, quizzes and challenges to examine the practical implications of the Act and test knowledge and understanding.
The course builds prompt sheets to help the learner understand consumers’ rights and the process of providing remedies to consumer complaints.
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
On completion of this course you will be able to download and print a certificate.
Approximately 1 hour. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like.
The module is suitable for business owners and their staff. It is relevant to traders of all sizes across all sectors.
There are no specific entry requirements for this course.